Use the assistant
The Smart Help Assistant is available on every screen after you sign in. It explains the screen you're on and answers your questions about Pulseform.
Open it
Click the assistant icon in the corner of the screen. It has two parts:
- The guide: a short explanation of the screen you're looking at.
- Ask: type a question in your own words, such as "why did my survey stop accepting responses?"
Free, or with AI credit
| Free | With AI credit | |
|---|---|---|
| What you get | The help sections that match your question, as written | A written answer to your question, in plain language |
| Sources shown | Yes | Yes |
| Cost | Nothing | A small amount per answer, from your prepaid credit |
AI credit is prepaid and never expires. See Packs and add-ons.
Each answer lists the help sections it was based on, so you can check it.
Talk to a person
If the assistant can't help, click Talk to a person. A support ticket is opened with your whole conversation attached, so you don't have to explain it again.
Keep your data private
The assistant answers questions about the platform. It never reads your survey answers.
Warning Don't paste respondents' comments or personal details into the assistant.
Rate the answers
Use 👍 or 👎 under each answer. It helps us improve the help content.